Tanjung Pinang, IO – HMI Malaysia announced the launch of an Authorized Representative Office (ARO) in Tanjung Pinang, the capital of Riau Islands Province, Indonesia. HMI Malaysia is part of HMI Medical, previously known as HMI (Health Management International) Group in Singapore. Over the past 20 years, HMI Malaysia has become a trusted healthcare service provider for Malaysian and international patients, including from Indonesia. The opening of the ARO office marks the establishment of the 14th ARO, spread across 11 provinces in Indonesia.
The ARO office in Tanjung Pinang was established to support the local community in increasing health literacy through disseminating health education to more people. Like all other offices in Indonesia, the new ARO will also provide logistical assistance, including transportation and insurance claims services, which will help patients navigate their healthcare needs at HMI Malaysia hospitals in Johor Bahru and Melaka.
“With the inauguration of the 14th ARO office, we hope to continue to show our commitment and readiness to serve more international patients, including patients from Indonesia. We recognize the growing demand for quality and close health services, which enable them to seek a second opinion to gain a deeper understanding of their health condition,” said Mr. Stanley Lam, CEO of HMI Malaysia, at the launch of ARO Tanjung Pinang, Saturday (25/5/2024).
HMI Malaysia has two hospitals. First, Regency Specialist Hospital (RSH) which was founded in 2009 and is strategically located – only 15 minutes from the Singapore Woodlands checkpoint in downtown Johor Bahru. Second, Mahkota Medical Center (MMC) was founded in 1994 and is strategically located in the heart of Melaka among the UNESCO World Heritage Sites.
MMC is one of the largest and most comprehensive private tertiary hospitals in South Malaysia, serving more than 300,000 local and international patients annually. In 2020, MMC became the first hospital in Melaka that receive accreditation from the Joint Commission International (JCI), which provides international recognition for patient safety standards and best-in-class service quality. MMC also received the 6th edition of the Malaysian Society for Quality in Health (MSQH) accreditation and was the first hospital in Malaysia to obtain CCPC International Accreditation for breast cancer.
A hallmark of cancer care at MMC is the emphasis on interdisciplinary, patient-centered care and the innovative “cancer navigation journey” program, which seamlessly integrates the invaluable role of the Nurse Navigator as a critical part of the patient care model. MMC was also one of the finalists in the Malaysian Flagship Medical Tourism Program organized by the Malaysia Healthcare Tourism Council (MHTC), supported by the Malaysian Ministry of Health, which aims to raise the profile of Malaysia’s global healthcare services by leveraging Malaysia’s best-in-class private healthcare providers.
RSH’s major expansion plan is underway, including building an expansion block to increase capacity. RSH will become a tertiary hospital with 380 beds, and will be expanded the capacity to 500 beds due to provide more comprehensive medical services. Meanwhile, the Regency Medical Care Center (RMCC) is currently being built and will be launched soon. This new healthcare facility is dedicated to redefining the patient healthcare journey by combining quality care with accessibility and convenience. With a patient-centered approach, RMCC will provide patients with comprehensive healthcare in a conducive environment.
Offers More Medical Services related to Second Opinion
With high connectivity and proximity to the Riau Islands Province, RSH and MMC are easily accessible to people in the Riau Islands. And with the opening of the new ARO office, Indonesian people can reach RSH easily. They can travel from Tanjung Pinang to Stulang Laut, Johor Bahru, via direct daily ferry transit. Alternatively, use ferry transit from Batam to Stulang Laut, Johor Bahru, with a schedule of up to 10 trips per day. Access to MMC can be done by traveling to Melaka by ferry via Stulang Laut, for those who are looking for special medical services or need a second opinion regarding their medical condition.
This new initiative shows HMI Malaysia’s commitment to continuing to provide quality health services to meet the increasing demand in Southeast Asia, including Indonesia. “We recognize that navigating healthcare systems abroad can be a complicated endeavor for patients and their families. By providing more information regarding the availability of nearby health facilities in Melaka and Johor Bahru through the ARO office in Tanjung Pinang, we hope to empower more Indonesians people to make decisions that suit their medical conditions. We remain committed to innovating and developing more sophisticated specialized health services, and are ready to answer the increasing needs of patients in this region, including Indonesia,” Mr. Stanley Lam added.
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At the launch ceremony, the Chief Minister of Johor, YAB Dato’ Onn Hafiz bin Ghazi, welcomed HMI Malaysia’s decision to open an ARO office in Tanjung Pinang. “As mentioned by Mr. Stanley, there is a good connectivity by ferry between the Riau Islands, Batam and Johor. With this connectivity, we will again strengthen the relationship between the Riau Islands and Johor. InsyaAllah, the people in these two areas will get the benefit,” he said.
He expressed his gratitude to HMI for building the Regency Hospital in Johor Bahru, and recently building the RMCC in Mid Valley Southkey. He also congratulated the opening of ARO Tanjung Pinang. “With gratitude and pride, I inaugurate the 14th HMI Malaysia representative office in Tanjung Pinang,” he concluded. (*)