Labuan Bajo, IO – Excellent public service is an aspect that can attract investment from economic stakeholders and entrepreneurs, achieving competent and corruption-free governance. The Indonesian Government is committed to making a breakthrough on improving public services with the issuance of Presidential Decree No. 89/2021 on the Implementation of Public Service Malls (MPP). However, it has yet to be shown as optimal.
“I believe the success of bureaucratic reform has yet ‘incubated’ or the public has not benefited much from it. Bureaucratic reform should not be more advantageous to the internal bureaucracy. Its impact must be manifested in all public service qualities that meet community satisfaction. Public service quality is the proof of the Government’s involvement in the community,” said Vice President K.H. Ma’ruf Amin when chairing the Public Service Malls Progress Meeting, Labuan Bajo, Monday (3/14/2022).
Ma’ruf added that MPP development aims for easier, quicker and more economical integrated access to public services. He said people have their own perspective to measure the success of bureaucratic reform, which can be assessed from two aspects. “First, the services provided by government agencies must be fast, easy, inexpensive and uncomplicated. Second, they are to be corruption-free, and there should not be any gratuity other than the official retribution fees,” he detailed.
The vice president further explained that the implementation of Presidential Regulation No. 89/2021 is evident in the establishment of 50 MPPs in Indonesia and two new additions at the beginning of 2022. The MPPs in Tuban Regency and Tebing Tinggi City were newly inaugurated by the Administrative and Bureaucratic Reform (PANRB) Minister.
“I sincerely hope that in 2022- 2024, the number of MPPs will continue to grow, particularly from the regencies/cities that have signed an agreement with the PANRB Ministry. Other fully-functional MPPs that have not been inaugurated should immediately request verification/certification from the PANRB Ministry,” said Ma’ruf.
In East Nusa Tenggara, out of the 21 regencies and one city, only two regencies have soft-launched their MPPs: Belu Regency and Ngada Regency. “The two MPPs have not been included in the 52 MPPs list, because they have not been inaugurated by the PANRB Minister,” Ma’ruf explained.
Ma’ruf also encourages efficiency from regional governments in establishing MPP in their regencies/cities. “The MPP implementation does not require a new and grand building. Optimize the use of existing buildings and adjust to the region’s unique attributes,” he said. (eka)