Traveloka and Citi Indonesia: a rewarding Travel & Lifestyle Experience

(photo: Prive. Doc)

IO, Jakarta – Traveloka, the largest digital-based travel and lifestyle service provider in Southeast Asia, is currently collaborating with Citi Indonesia (Citibank) to introduce the Citi Rewards Points – Traveloka Points Conversion program, which was officially introduced today in Jakarta. Through this program, Citi Credit Card customers who are also Traveloka users can easily exchange Citi Rewards Points / Miles into Traveloka Points in real-time, making this collaboration the first initiative between Citi Indonesia and a technology company that allows real point exchanges, through the utilization of API technology.

This program is an additional feature of Citi Indonesia and Traveloka partnership programs running since 2015. The introduction of this collaborative program was attended by Henry Hendrawan, President, Traveloka Group Operations; Yady Guitana, Traveloka Senior Vice President of Insurance & Partnership; Stefani Herlie, Senior Vice President of Traveloka Payment Products, and representing Citi Indonesia there was, Batara Sianturi, CEO; Citi Indonesia’s Head of Consumer Banking, Christina Teh Tan; and Herman Soesetyo, Head of Cards and Loans.

This program is expected to yield greater convenience and a new experience for Citi Credit Card customers in realizing their travel plans and lifestyle needs, using Traveloka Points to enjoy attractive price discounts, for both Traveloka services and all Traveloka Points merchants. In addition, this program also allows users to make the most of the points gained from the Citi Indonesia loyalty program.

Stefani Herlie, Senior Vice President of Traveloka Payment Products, declared “This collaboration is a manifestation of our commitment to providing convenience for users by observing and analyzing their needs, in this case the freedom to optimize the use of Citi reward points they get from transactions using Citi cards in an easy and practical way, to fulfill their travel and lifestyle needs.” Unlike other loyalty programs, Citi Credit Card customers can convert their Citi Rewards Points / Miles to Traveloka Points in real-time, through Traveloka’s mobile application, which can be downloaded from Google Play and the Apple App Store. Customers no longer need to contact customer service in order to redeem Citi Rewards Points / Miles, making for an easier and more beneficial conversion experience that can be executed in seconds. This program is valid for Citi Premier Miles, Citi Platinum, Citi Prestige, Citi Rewards and Citi Telkomsel Card customers.

Cristina Teh Tan, Citi Indonesia’s Head of Consumer Banking, welcomed the collaboration with Traveloka. “As a global bank which operates in more than 160 countries and jurisdictions, including in Indonesia, we continuously innovate in order to provide convenience and more added value to our customers. Looking at the high adoption of digital payments, we hope that our collaboration can increase the loyalty and satisfaction of Citi Credit Card and Traveloka customers,” added Cristina.

Citi Indonesia Credit Card customers who are also Traveloka users can exchange Citi Rewards Points / Citi Miles into Traveloka Points by following these few easy steps

1. Open the latest version of the Traveloka application version 3.13 or higher

2. Select the Points section on the home page

3. Tap the banner “Tukarkan Citi Rewards Points/Citi Miles ke Traveloka Poin” in the “Raih Lebih, Dapat Lebih!” section

4. Read the applicable terms & conditions, then select “Tukar Sekarang” and “Mulai Tukar”.

 5. Fill in the last 4 digits of your Citi Credit Card number and your mobile phone number, then click “Kirim OTP” to confirm.

 6. After the data is confirmed and the type of Citi Credit Card is detected, the user will get a notification of the amount of Citi Rewards Points / Citi Miles that can be exchanged.

7. Choose how many Citi Rewards Points / Citi Miles you wish to redeem, and your Traveloka Points will be added directly.

Traveloka Points can be used directly to get discounts on Traveloka services or exchanged at more than 600 merchants that accept Traveloka Points, in categories such as fashion, food & beverage, e-commerce, health & beauty, travel, education, lifestyle, and others.

“We are very proud to create a long-term strategic partnership with Citi Indonesia, as one of our best partners. Having the same vision and mission to bring a variety of conveniences for our users has become the main basis in this collaboration. In addition, we also hope that this collaboration can continue to improve and facilitate beneficial user experiences,” concluded Stefani.