The visible effect of VUCA is the digital transformation where service providers are now competing to provide instant and specific services digitally, abandoning the conventional. Digital transformations will have an impact on customer satisfaction.
Making the right policies in the VUCA era will determine a company’s progress. Hence, rightsizing is the right thing to do in responding to the increasingly dynamic and complex challenges. Putting competent people in strategic positions is one of the determinants of the progress and success of a corporation. (dra)