Jakarta, IO – In order to improve the quality of logistics and hinterland services for its customers, PT Pelindo Solusi Logistik (SPSL), a subholding of state-owned company Pelindo Port, invited its customers to the 2024 SPSL Customer Hearing in Bandung from August 15-16.
This annual event is an appreciation to key customers as well as to discuss various suggestions and addressed complaints from customers. SPSL Commercial and Technical Director, Ruri I. Rachmaputri, expressed her deepest gratitude and appreciation for the trust of all customers who have chosen SPSL Group as their logistics partner. Several customers have even partnered with SPSL Group for more than 10 years.
“The 2024 SPSL Customer Hearing program is a manifestation of the company’s commitment to better service, as well as improving customer experience in their interaction with the SPSL Group. Through this program, we can directly find out the needs, suggestions, and complaints of service users in order to improve the quality of service in the future. We realize that service users are the best partners and consultants for SPSL and Pelindo Group in improving and developing our services,” said Ruri.
The event is also part of the company’s service evaluation process. All feedback from customers will be evaluated thoroughly for further follow-up. “The goal is to create superior service to ensure customer satisfaction,” said Ruri.
Ruri reiterated that SPSL will continue to improve its performance and logistics services in order to achieve optimal service excellence and experience for its customers. One of the steps taken is to adopt a technology system to support logistics services. With various innovative steps that have been implemented, SPSL hopes that it will be able to face global logistics challenges better and ensure that customers can get the best services that suit their needs.
“We believe that with the support of technology, we can provide more efficient, effective, and responsive logistics solutions, and can increase customer satisfaction,” added Ruri.
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Currently, SPSL, which positions itself as a port-based logistics provider, is also improving its logistics service system which includes a ‘customer portal’ for service system integration, including warehousing, field transportation, and other value-added services. This portal is expected to provide easy access and transparency for customers in monitoring and managing the logistics services they use.
“By continuing to innovate and prioritizing the satisfaction of service users, SPSL is determined to become a trusted logistics partner that supports economic growth and trade in Indonesia,” said Ruri. (des)