IO – Lion Air (JT flight code), Wings Air (IW flight code), Batik Air (flight ID code) as members of Lion Air Group, inform all of the latest developments regarding operational service plans, with special licensing (exemption flights) on domestic routes that were originally scheduled to begin Sunday (05/03), and later adjusted.
The intended adjustment is a delay of Lion Air Group’s flight exemption until further notice (UFN). The delay occurred because more comprehensive preparations were needed, so that the purpose and objective of the flight would continue to run according to applicable regulations and meet the elements of flight security and safety, including evading the spread of coronavirus disease (COVID-19).
Lion Air Group as a whole always coordinates with regulators and various related parties, with the hope that the flight will be carried out to operate smoothly, so that it can meet the needs of air transportation following Minister of Transportation Regulation Number PM 25 of 2020 concerning Transportation Control during the Eid al-Fitr air transport period 1441 Hijri, in the context of preventing the spread of COVID-19.
Lion Air Group asserted that the main purpose of special licensing operations (exemption flight) is an aspect of a form of sincerity in helping the ease of mobility and to serve business people – not for “going home”; included are:
1. Chairpersons of the Republic of Indonesia high institutions and state guests;
2. Operations of embassies, consulates general, and foreign consulates, as well as representatives of international organizations in Indonesia;
3. Special aviation repatriation operations that carry out repatriation of Indonesian citizens (WNI) and foreign nationals (foreigners);
4. Law enforcement Operations, order and emergency services;
5. Cargo transportation operations; and
6. Other operations based on permission from the Director-General of Civil Aviation.
Lion Air Group sends its apology for any inconvenience caused. To prospective guests or passengers who have already purchased an airplane ticket or have a travel reservation, to obtain a refund through the Lion Air Group Ticketing Office in all cities in Indonesia, work with customer contact service (call center) 021- 6379 8000 and other purchasing channels where prospective passengers buy tickets.
Lion Air Group complies with and carries out all international aviation rules, regulations, and company procedures in carrying out operations according to standard operating procedures that meet the safety, security, and comfort requirements of aviation (safety first).
To ensure flight health, safety, security, and comfort in the operational preparation process, Lion Air Group always applies all flight conditions in force during the COVID-19 pandemic, including:
1. Setting safe distance between you or the passenger (physical distancing) in the aircraft cabin on each flight,
2. Maintenance of the entire fleet (Boeing 737-800NG, Boeing 737-900ER, Airbus 320-200CEO, Airbus 320-200NEO, Airbus 330- 300CEO, Airbus 330-900NEO, ATR 72-500 and ATR 72-600) which run on a scheduled basis, with scheduled maintenance or with unscheduled maintenance,
3. Sterilization and cleanliness of the aircraft continue to be carried out and improved, including aircraft interior exterior cleaning (AIEC), consisting of aircraft interior cleaning (cleaning details of each inside of the aircraft) and aircraft exterior cleaning (cleaning the outside of the aircraft).
4. Series of actions to ensure that flight crew and other service personnel have followed the health protocol recommendations, such as checking body temperature, maintaining a healthy lifestyle, washing hands, cleaning hands with hand sanitizers,
5. The pre-flight health check is very important to determine the health condition and flight worthiness (airworthy for flight),
6. Require every flight crew member, ground service officer, employee, guest or passenger to wear a mask.
7. Passengers are required to present required documents